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The following conditions apply:


Shipping area

FIVE delivers throughout Switzerland and to Liechtenstein . If you would like your delivery to the EU, please switch to the German shop .


Shipping

We deliver free of charge for orders over CHF 50. Below this we charge CHF 6.90 for packaging and shipping.

We send gift vouchers exclusively by email. Therefore there are no shipping costs.


Delivery times

Unless a different deadline is specified in the respective offer, the goods will be delivered within 1-2 working days , provided that the order arrives before 12 p.m. (if advance payment has been agreed upon, after the time of your payment instruction). We ship with A-Post/PostPac Priority from our shipping warehouse in Mönchaltorf, Zurich. Please note that there is no delivery on Sundays and public holidays.


shipment tracking

  • We send all orders with a total weight of up to 500g by letter post (A-Post) without a tracking number .
  • We ship all orders with a total weight of 500g or more by parcel post (PostPac Priority) with a tracking number . As soon as we have handed the package over to the post office, you will receive an email with your personal tracking number .

If you have any problems with your delivery, we will be happy to try to help you. Get in touch with us about this.


Dispobox reusable system

We send all deliveries over 500g (corresponds to around four or five products) as standard in reusable shipping packaging (Dipsobox) from the post office. The postman will usually hand over the delivery to you personally at your front door and will immediately take the yellow dispo box and stuffing material with him. Sometimes the box is placed in the milk box. In this case, please simply remove the products and leave the box in the milk crate so that it can be taken back from there. Details about the reusable box .

Shipping in a disposable cardboard box is still possible ; you can select this option during the ordering process.


Accepted payment options

  • Payment via Twint
  • payment with credit card
  • Payment via PayPal
  • Payment via PayPal Express
  • Payment via Apple Pay
  • Payment via Google Pay
  • Payment in advance by bank transfer

Further payment details:

  • If you pay by credit card, your credit card account will be debited upon conclusion of the contract.